YoYo ferma da settembre: “Non me la riparano…”

YoYo has been shut down since September due to a malfunction that hasn’t been repaired. This is a report from a reader upset by the inconvenience. Vaielettrico responds. To contact us: info@vaielettrico.it

YoYo shut down since September: “The diagnosis has been made, but…”

I’m contacting you to report a typical case of complete lack of support and chronic lack of transparency regarding spare parts. This is an issue I know is at the heart of your efforts to protect consumers. My XEV Yoyo has been at the official Elmas (Cagliari) dealership’s workshop since September 8, 2026. After a very long diagnosis period, an order was formally issued on September 29 for the necessary spare part—a DOD (On Board Charger) component. The diagnosis was conducted by the dealership, which however does not take responsibility for the accuracy of the diagnosis, as it was carried out through video exchanges with the parent company, XEV Italia. This alone deserves mention. As of now, the vehicle has been stationary for over 3 months, and it has been almost one and a half months since the spare part order was placed.

“Numerous requests without a response”

The severity of the situation lies in the following points:

Communication barrier – I sent repeated official PEC requests and notices of default to both XEV Italia and the dealer starting from September 29. More requests were sent in October and November. No one bothered to respond or provide any tracking information for the deliveries.

Risk of damage to the vehicle – As it is an urban electric vehicle, staying in the workshop for several months could seriously damage the condition and efficiency of its traction battery.

No compensation – I was not offered any replacement vehicle to mitigate the severe personal harm caused by this service failure.

I hope this documentation sheds light on the handling of spare parts by this brand. And breaks this unacceptable silence.” Veronica Balletto

Response. Unfortunately, these shifting responsibilities are still all too common in the support for electric cars. Those who sell a car should be able to repair it. But sadly, we continue to receive reports of prolonged breakdowns that exacerbate frustration. This applies to both established brands and new ones (see this article), in this case XEV.

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