Miele orders 840 electric transporters from Volkswagen Commercial Vehicles
Miele plans to expand its European service fleet with 840 battery-electric transporters from Volkswagen Commercial Vehicles. 440 vehicles are set to be deployed in Germany.
In professional customer service, Miele achieves an e-quota of nearly 100 percent.
Image: Miele
The vehicles are intended for use with household and commercial customers across Europe. This follows a Europe-wide tender issued by Miele for 2026 and 2027. Volkswagen Commercial Vehicles (VWN) ultimately secured the contract. The vehicles will also be equipped with Sortimo fittings for tools and spare parts.
Just over half of the 840 electric transporters are destined for Germany, where 440 vehicles will be deployed. The specific electric transporter models ordered by Miele, as well as the battery or drivetrain variants to be used, have not yet been disclosed.
Miele is particularly advanced in its transition within the professional customer service sector. There, almost all of the approximately 420 employees are expected to use battery-electric transporters in the future. Miele refers to an electric share of nearly 100 per cent.
30 per cent electric share in Miele’s household customer service
The proportion is significantly lower in the household customer service sector. According to the company, around 30 per cent of the vehicles currently in use there are battery-electric. As the fleet is further replaced, this share is expected to increase. However, Miele does not specify a target figure or a timeline for full electrification.
The collaboration between Miele and Volkswagen Commercial Vehicles dates back several years. At the market launch of the ID. Buzz Cargo, Miele initially deployed five vehicles in customer service in Germany, Austria, Great Britain, Norway, and Spain in 2022. Even then, the vehicles were fitted with a specially designed interior tailored to customer service, accommodating materials, spare parts, and tools.
This initial deployment has since evolved into a significantly larger fleet transition. According to Miele, insights gained from range, charging times, energy consumption, everyday usability, and feedback from service technicians were incorporated into the requirements for the new tender.
In addition to the electric drivetrain, the vehicle equipment also plays an important role. Miele and VWN highlight the lightweight Sortimo fittings, which are designed to limit additional vehicle weight and thus reduce energy consumption. However, the companies do not provide specific details on potential weight savings or the vehicles’ consumption. With this transition, Miele aims to reduce the direct CO₂ emissions of its customer service. The company does not quantify the expected savings from the 840 new vehicles.