Miele is electrifying its service fleet in Europe

Image: Miele

Miele is advancing the electrification of its European service fleet with 840 new battery-electric delivery vehicles from Volkswagen Nutzfahrzeuge. These vehicles are intended for customer service for both residential and commercial clients and will be acquired through a pan-European tender process for 2026 and 2027. Of these, 440 vehicles are set to be used in Germany.

The transition is particularly advanced in the professional customer service division, where nearly all 420 employees will soon be using electric delivery vehicles. This brings Miele’s electric vehicle ratio in this area to almost 100 percent. In household customer service, the proportion of battery-powered vehicles is currently around 30 percent and is expected to increase with further fleet replacements.

The new delivery vehicles are equipped with professional vehicle fittings from Sortimo, whose lightweight design is designed to reduce energy consumption. According to a statement, Miele aims through this fleet transition to cut the direct CO₂ emissions of its customer service operations and create modern mobile workspaces.

"Electrifying our vehicle fleet is a key component of our company’s sustainability strategy," says Rebecca Steinhage, Executive Director for Human Resources & Corporate Affairs at Miele. Lars Krause, Head of Sales, Marketing, and After-sales for VWN, added, "Together we demonstrate that electric mobility works effectively and economically in daily fleet operations, making a tangible contribution to reducing CO2 emissions."

The selection of the new vehicle generation took into account experience gained from previous use of alternative-powered vehicles, including Volkswagen Nutzfahrzeuge’s ID. Buzz. Factors such as range, charging times, energy consumption, practicality for daily use, and feedback from service technicians were considered. The new vans offer features like pre-conditioning during charging, modern assistance and safety functions, as well as an ergonomic interior design.

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About the author

Thomas Langenbucher is an expert in electromobility with professional experience in the automotive and financial industries. Since 2011, he has been covering electric vehicles, sustainable technologies, and mobility solutions for ecomento.de. Learn more.

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