Satisfied electric customers? Brand performance ratings

Are electric car customers satisfied? A brand ranking based on a survey of 4,000 drivers in Germany, Austria, and Switzerland. Range and charging speed continue to improve, but expectations are rising. And not all brands keep up.

Are electric car customers satisfied? Xpeng, Tesla, and Skoda lead the way

The survey, EV Satisfaction Study 2026, was conducted by the German company USCALE. Customer satisfaction with electric vehicles is rising year by year, with 53% of respondents now recommending their cars to friends and family. The Chinese brand XPENG leads the way, scoring above average in almost all categories, from power and charging management to range. Weak points include route planning and energy consumption. Tesla comes in second, with high ratings for software, the Connect app, route planning, and energy efficiency. Charging speed remains a weakness. Skoda ranks third: compared to the Enyaq, the Elroq improves in nearly every aspect. Criticisms still exist regarding route planning and software quality. Porsche (4th) stands out for its exceptional charging speed and high build quality. Software quality and route planning are also praised.

Below average. Hyundai (5th) stands out for its long range and high charging speed.

Satisfied electric vehicle customers? MG, Fiat, and Opel at the bottom of the list

Far from impressive ratings, however, for some major European brands. Volkswagen leads the bottom of the rankings at 14th place, with Renault at 16% (between them is the Chinese brand Leapmotor). As for the lowest-ranked brands, Smart is 5th from bottom, showing improvements in range, power, and charging management, but facing issues with fuel efficiency, route planning, software, usability, and the app. Audi is 4th from bottom: it has improved in range and charging power with the A6/Q6, but its software is still more criticized than in 2025. MG is 3rd from bottom: it performs well in range and features, but has weaknesses in software and the Connect app. Fiat is second to last, hampered by low scores in fuel efficiency and limitations in range, charging management, and the Connect app. Opel is at the bottom of the rankings: 92% of those who drive one report problems with the Connect app. In addition to complaints about charging management, there are issues with the software.

and usability.

Charging and onboard software: the most critical areas

In general, however, charging remains the most critical area: 71% of respondents still report issues (compared to 73% in 2025). The most frequently cited difficulties relate to the start-up process and the unexpectedly low actual power delivered. Even the search for charging stations in the navigation system falls short: only 43% consider it well implemented, while 56% see room for improvement. There is also much work to be done with the heavily criticized in-vehicle software. 48% of drivers report problems with the Connect app. But here, differences between brands are enormous: only 8% of Tesla drivers report issues with apps, compared to 92% of Opel drivers. And when asked where manufacturers should improve, software quality comes first at 44%. Followed by charging speed (42%), the Connect app (39%), route planning (35%), and

’autonomy (34%). Finally, warning sounds annoy half of all drivers, becoming a new source of irritation.

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